Tracr support

Getting help

If something is not working as expected, use the contact form or email [email protected] with your device model, iOS version, and a short description of what happened. In the app, open Settings → Contact Support.

Common fixes

• Update to the latest version of Tracr from the App Store.
• Restart the app if audio, ads, or Game Center views do not load.
• Check your internet connection for ads, Game Center leaderboards, and external links.
• Check iOS Settings if Game Center, iCloud, notifications, or advertising preferences need changing.

Gameplay help

• Start on the marked start cell and follow the repeating number sequence.
• Move one adjacent cell at a time. Diagonal moves count only when the puzzle allows them.
• Visit every playable cell exactly once and finish on the marked end cell.
• Use Undo to step back, Hint when available, and Restart to clear the current attempt.
• Use Training to practise without affecting Daily Challenge leaderboards.
• Use Archive to replay previous daily puzzles.
• Set your display name and avatar in Settings so you appear consistently on leaderboards.

Leaderboards and private groups

Eligible Daily Challenge scores can post to cloud leaderboards when iCloud is signed in. Game Center may also be used for global boards.

• Create a group: open Leaderboards → Private → Create, choose a name and optional group avatar, then share the invite code.
• Invite friends: share the short code or invite link from Manage.
• Manage members: admins can remove players or allow them back; anyone can leave from Manage.
• Join: tap Join and enter a friend’s code, or open a tracr:// invite link.

Privacy

Read the Tracr Privacy Policy for details about local app data, Game Center, advertising, and third-party services.